Emergencies

1. For the purpose of these terms and conditions the following words shall have the following meanings:
• "The Company" shall mean Electrician Direct Limited.
• The Customer” shall mean the person or persons or company or other organisation who requests the Company to supply services and/or goods subject to the terms of this agreement
• The operative” shall mean the representative or representatives of the Company selected by the Company in its absolute discretion to carry out the works (or supply the goods and services) for the Customer.
• “Services” shall mean electrical services, and any other service necessary for the electrical services to be carried out and completed.
• “Goods” shall mean the products and materials and other articles supplied to the customer pursuant to the terms of this agreement.
2. Jobs on hourly rate. The total charge to the Customer shall consist of the cost of materials supplied by the Company (the trade purchase price of such materials + 30%) to the Customer and the amount of time spent by the operative in carrying out works for the Customer (to include all reasonable time spent in obtaining materials not carried for the Customer) charged in accordance with the Company’s current hourly rates. All charges are subject to VAT at the prevailing rate except in cases where the work carried out is zero rated.
3. The time spent in the collection of non-stock items is chargeable by the Company. In the event this is required then the operative will keep a note of the time pent and will endeavour to keep the time spent to the minimum required.
4. The Company will provide a written estimate to the Customer of the works/goods and services to be supplied such estimate or estimates to be signed by a duly authorised representative of the Company. The prices quoted on such estimates are valid for the period stated therein, or, where no period is stated, for a period of thirty days from the date of issue of the estimate.
5. Invoices are due for payment within seven days of delivery to the Customer. Invoices which remain unpaid (whether wholly unpaid or in part) shall carry interest at the rate of 2% of the total value of the invoice to be charged each week (Mon-Sun) or part of week the invoice remains unpaid until payment in full is received by the Company.
6. Where the date and/or time for works is to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date and at the time agreed. However, the Company accepts no liability in respect of the non attendance or late attendance on site of the operative or for the late delivery or non delivery of materials.
7. Where a written estimate has been supplied to the Customer the total charge to the Customer referred to in the estimate may be revised in the following circumstances:-
• if after submission of the estimate the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the estimate.
• if after submission of the estimate there is an increase in the price of materials.
• if after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared.
• if after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.

All and any changes to the original estimate shall be confirmed by the Company to the Customer in writing within 7 days.

8. Where the work/goods and services agreed with the Customer will last longer than one week the Company shall be entitled to invoice the Customer at the end of the week for work done and goods and materials supplied during that week. Payment of such invoices in full is required within seven days of delivery therein. In the event any such invoice is still outstanding at that time, whether in part or full, the Company shall be entitled to stop the work agreed under the Contract until such time as the invoice has been settled in full. The Company retains the right to terminate the Contract if invoices are still outstanding after three weeks.
9. The Customer shall incur personal liability to discharge the Company’s account unless he discloses to the Company at the time he instructs the Company to carry out work and/or supply materials that he is acting on behalf of a third party (including, but not limited to, a Limited Company or Partnership and the third party confirms direct with the Company that he/she/it is instructing the Company) and (when the Customer has received a written estimate) the name of the third party appears on the written estimate. In that event the third party becomes the Customer.
10. If the Customer shall cancel his or her instructions prior to any work being carried out or materials supplied, the Customer shall be liable to pay the Company for any time spent and materials purchased by the Company together with the profit that would have been made by the Company had the work been carried out and/or materials supplied in accordance with such instructions. In addition, any deposit already paid will be forfeited in full. If the Customer shall cancel his or her instructions after works have commenced, the Customer shall be liable to pay the Company for any works already undertaken and materials supplied by the Company together with the profit that would have been made by the Company had the remainder of the work been carried out and/or materials supplied in accordance with such instructions. In addition, any deposit already paid will be forfeited in full.
11. Our Guarantee. If, after the Company shall have carried out the works the Customer is not wholly satisfied with the works then the Customer shall give notice in writing full details of any dissatisfaction within 3 months to the Company and shall afford the Company the opportunity of inspecting such works and, where appropriate, shall afford the Company the opportunity of carrying out any necessary remedial works. The Customer accepts that if he or she fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out. The Customer agrees to allow the Company’s insurers to inspect any works carried out by the Company to the Customer.
12. The Guarantee shall be for labour only in respect of faulty workmanship. In respect of materials or appliances supplied by the Company, these will be guaranteed for 12 months from the date of completion where there is a manufacturers warranty in force.

The Guarantee will become null and void if the work/appliance completed/supplied by the Company is:

• Subject to misuse or negligence.
• Repaired, modified or tampered with by anyone other than a Company operative.

Where the Company carries out works for the Customer using materials supplied by the Customer, no warranty is given as to the merchantability, fitness for purpose or otherwise of such materials and the Company accepts no liability in respect thereof.

13. The Company shall be entitled to fully recover costs or damages from any operative/contract whose negligence or faulty workmanship results in the Company being made liable for those damages or rectification of the work.
14. 14. These terms and conditions may not be released, discharged supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the Company and by the Customer. Further, these terms and conditions shall prevail over any terms and conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contract/agreement with the Company the Customer agree irrevocably to waive the application of any such terms and conditions.
15. Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company.

Until such time as title in the such goods has passed to the Customer:

• the Company shall have absolute authority to retake, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company;
• if the Customer fails to allow the Company access to collect such goods on reasonable notice, the Company will reserve all rights to take legal action to enforce clause 15(i) above, including, but not limited to, a Court Injunction.
  Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, and until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value and the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such insurance.
  Further, the Customer shall indemnify the Company against any loss or damage to the goods prior to the passing of the goods to the Customer on or after delivery to the Customer.


16. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and the Company shall be entitled to a reasonable extension of the time for performing such obligations.
17. These terms and conditions shall be governed in accordance with English Law. All contracts and agreements shall be construed and operate as English contracts under English Law.
18. Should any part of these terms and conditions be found to be invalid or unenforceable in any way then such terms and conditions shall be severed from this contract and the remainder of the provisions herein shall stand unaffected.
19. Should the Customer default, become bankrupt, enter liquidation or become subject to as receivership or make a voluntary arrangement with his/her/its creditors or become the subject of an administration order; or if the Company reasonably apprehends that any of the events mentioned herein is about to occur in relation to the Customer and the Company notifies the Customer accordingly in writing, the Company may, at its option and discretion, rescind and cancel the contract and agreement and shall be entitled to claim and be paid in accordance with clause 10 above.

This privacy policy sets out how Electrician Direct LTD uses and protects any information that you give to us when you use this website.

Electrician Direct LTD are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Electrician Direct LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16/01/2013.

What we collect

We may collect the following information:

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

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Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Electrician Direct Ltd
6 Brentwood Lodge,
Holmdale Gardens,
London NW4 2LY,
United Kingdom

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at: electrician@electriciandirect.co.uk